Awaremate

Privacy Policy

LAST UPDATED: 10/08/2026

Plain-English summary: Awaremate collects account information, app/device data, and (if you permit it) location information to provide map features, community posting, alerts, subscriptions, advertising, and privacy-conscious measurement. Community posts can be public and may include a location. You can control permissions in your device settings and delete your account in the app.

1. Who we are

Awaremate is operated by Clyptis Pty Ltd (“Clyptis”, “we”, “us”) in Queensland, Australia. This Privacy Policy explains how we collect, use, store, and disclose personal information when you use Awaremate, our APIs, and our website(s) (collectively, the “Services”).

2. Overview of what we collect

The types of personal information we collect depend on how you use the Services and the permissions you grant. We collect information you provide, information collected automatically, and information from third parties (such as sign-in and app store providers).

2.1 Information you provide

  • Account information: when you sign in (including using Apple or Google), we may receive your display name, email address, a unique identifier, and information about the provider used. We also store account creation and last login timestamps.
  • Community content: information you submit such as posts, comments, media (photos/videos), and associated metadata (e.g., timestamps).
  • Location you attach to content: if you create a community post, it may include a point location (and other metadata) that can be visible to other users.
  • Address searches: text you enter to search for a saved home or journey destination is sent to a configured geocoding provider. If you save a home for alerts, we store the selected coordinates with your account rather than the address text.
  • Support communications: information you provide when you contact us for support (e.g., email address and message content).
  • Reports and moderation requests: if you report content or users, we may collect the report details and related identifiers to investigate and enforce our Terms.

2.2 Information we collect automatically

  • Device information: device type, operating system and version, app version, language settings, IP address, and diagnostic identifiers.
  • Usage information: how you interact with the Services (e.g., screen views, feature usage, taps, and performance metrics).
  • Crash and error data: crash reports and logs that help us diagnose issues and improve stability.
  • Push notification tokens: if you enable push notifications, we process a device token to deliver notifications.
  • Website data: if you visit our website, we and our infrastructure providers may receive standard web server logs (such as IP address, user agent, and request timestamps) and may set security cookies (for example, to protect against abuse).

2.3 Location information

The Services may request access to your device location to enable map features (such as showing your position, nearby features and alerts). Depending on your device settings and the permissions you grant, we may collect:

  • Precise location (e.g., GPS) while using the App.
  • Background location if you enable background features and grant the relevant permission.
  • Approximate location based on your device or network.

You can control location permissions at any time through your device settings.

2.4 Advertising, analytics, and subscriptions

  • Advertising information: if the App displays ads, our advertising partners (e.g., Google AdMob) may collect information such as advertising identifiers, IP address, ads viewed, and ad interactions, in accordance with their own policies.
  • Advertising identifiers: we and/or our ad partners may process device advertising identifiers (such as the Google Advertising ID or Apple’s IDFA), subject to your device settings and applicable consent requirements.
  • App analytics and measurement: Firebase Analytics is disabled by default. The App enables analytics collection only when the current privacy-consent decision permits it and our analytics feature setting is enabled. If consent is not available or is withdrawn, analytics collection remains or becomes disabled. We limit custom app-interaction analytics to product usage events and do not include precise coordinates, saved addresses, authentication tokens or raw error messages in those custom events. Firebase may process device identifiers and diagnostic or usage data when analytics collection is enabled.
  • Website analytics: we use Cloudflare Web Analytics to understand aggregate website traffic, referring channels, device and browser categories, approximate country or region, and website performance. Cloudflare Web Analytics does not use cookies, local storage, or individual fingerprinting to identify website visitors. We do not use it to assign an Awaremate user identifier or build cross-site advertising profiles. Cloudflare may transiently process technical request information to provide the aggregate reports.
  • Store-download measurement: a download button may first open a same-origin /go/ redirect. Our retained measurement is limited to the request time, redirect status, destination store, and a broad campaign category (home, safety, mobility, or share). Before the counter record is written, the IP address, user agent, cookies, referrer, requested URL, and query string are removed. We do not add a per-user referral identifier or analytics cookie to these redirects. The privacy-filtered raw counter records are rotated daily and retained for no longer than eight days; aggregate counts may be kept for longer.
  • Shared-link measurement: when a shared item opens the browser fallback, our retained measurement is limited to the request time, response status, and broad content type (for example, weather or petrol). Before the record is written, the IP address, user agent, cookies, referrer, requested URL, item identifier, coordinates, and query string are removed. These counts can include automated link-preview requests and are not treated as unique people. Privacy-filtered raw records are rotated daily and retained for no longer than eight days; aggregate counts may be kept for longer.
  • Subscription status: if you purchase AwarePlus or other subscriptions, billing is handled by Apple/Google. We may receive subscription and entitlement status (including via our subscription provider) to unlock premium features.

2.5 Information from third parties

If you sign in using a third-party provider (such as Apple or Google), we receive information from them to authenticate you. Your use of those providers is governed by their policies.

If you purchase a subscription, Apple or Google (and our subscription management provider, where used) may share purchase verification and entitlement information with us.

3. How we use personal information

We use personal information to:

  • Provide, operate, and improve the Services.
  • Enable map features, community posts, and other interactive functionality.
  • Personalize content and settings (for example, map preferences).
  • Send communications and notifications you request or that are related to service operation (e.g., account notices).
  • Provide customer support, troubleshoot, and respond to requests.
  • Promote safety and integrity, including fraud prevention and moderation/enforcement of our Terms and community guidelines.
  • Display and measure advertising (where enabled) and manage subscriptions.
  • Comply with legal obligations and enforce our agreements.

4. How we disclose personal information

We may disclose personal information:

  • Publicly through the Services: community content you publish (including associated location) may be visible to other users, depending on the feature and your settings.
  • With service providers: vendors who help us run the Services (such as hosting, authentication, databases, storage, analytics, crash reporting, messaging/push notifications, subscriptions, and advertising).
  • With platform providers: Apple and Google process sign-in and purchase transactions according to their policies. We may share limited information necessary to enable these features (for example, for verification and troubleshooting).
  • With advertising partners: to deliver and measure ads (where enabled), subject to their policies.
  • For legal reasons and protection: to comply with law, respond to lawful requests, enforce our terms, and protect rights, safety, and property.
  • In corporate transactions: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction.

5. Community visibility and safety

The Services include community features. Content you post may be public and may include a location. Do not share personal information that you do not want to be public. We may use reports, account identifiers, and related information to moderate and enforce our Terms.

6. Data security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. If you delete your account, we will delete or anonymize personal information where reasonably practicable, subject to legal requirements and legitimate business needs.

Privacy-filtered raw store-click and shared-link counter records are rotated daily and retained for no longer than eight days. We may retain aggregate counts that do not identify a person for longer so we can compare broad acquisition channels over time.

8. Your rights and choices

Under the Australian Privacy Principles (APPs), you may have the right to request access to, correction of, or deletion of certain personal information we hold about you, subject to exceptions under applicable law.

You can also manage certain data collection through your device settings (e.g., location permissions and notifications). For account deletion instructions, see Account & Data Deletion.

Analytics choices: Firebase Analytics remains disabled unless the App's privacy-consent decision allows collection. You can review or change that decision through the privacy choices in Awaremate. Withdrawing consent disables future Firebase Analytics collection from the App.

Advertising choices: you can limit personalised ads and reset advertising identifiers using your device settings. If you opt out of personalised ads, you may still see ads, but they may be less relevant.

If you are unsatisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Do Not Track signals: some browsers transmit “Do Not Track” signals. We currently do not take action in response to these signals.

9. Third-party services and links

The Services may integrate with third-party services (such as map tile providers, authentication providers, analytics, crash reporting, subscriptions, and advertising). Third-party services may collect information directly from your device (for example, IP address) and are governed by their own privacy policies.

Examples of third-party services we may use include:

  • Website delivery and aggregate analytics: Cloudflare, including Cloudflare Web Analytics.
  • Authentication and backend: Supabase (database, authentication, storage).
  • Crash reporting and performance: Sentry.
  • Consent-gated app analytics: Firebase Analytics.
  • Push notifications: Firebase Cloud Messaging (Android) and Apple Push Notification service (iOS).
  • Advertising: Google AdMob.
  • Subscriptions: Apple App Store / Google Play, and a subscription management provider (if enabled).
  • Maps: map SDKs and tile providers (such as Mapbox/MapLibre and related providers).
  • Geocoding: configured address-search providers and device platform geocoding services.

10. International data transfers

We are based in Queensland, Australia. Your personal information may be transferred to, stored, or processed in other countries where we or our service providers operate. We take reasonable steps to ensure cross-border transfers are handled in accordance with applicable law, including APP 8.

11. Children’s privacy

The Services are not directed to or intended for individuals under the age of eighteen (18). We do not knowingly collect personal information from individuals under 18. If you believe a child has provided personal information, please contact us.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “LAST UPDATED” date and may provide additional notice (such as in-app notice).

13. Contact us

If you have questions, concerns, or requests about this Privacy Policy, contact us at [email protected].

Our principal place of business is in Queensland, Australia.